Refund policy

1. The provisions of this Article shall only apply to contracts concluded with the Seller by a Buyer who is a consumer.

2. The Buyer shall have the right to withdraw from the contract without stating a reason within a time limit of fourteen (14) days, commencing on the day that the Buyer receives the goods. Under Section 1837(d) of the Czech Civil Code, the Buyer shall not have the right to withdraw from the contract where the subject of the contract involves goods that have been processed or modified according to the Buyer’s wish.

3. If the Buyer withdraws from the contract, they shall send or deliver to the Seller the goods they received from the Seller without undue delay and in any event within fourteen (14) days of the withdrawal.

4. If the Buyer withdraws from the contract, the Seller shall return to the Buyer, without undue delay and in any event within seven (7) days of the return of the goods the withdrawal relates to, all funds including the costs of delivery that the Seller received from the Buyer under the contract in the same manner. The Seller shall only return the received funds to the Buyer in a different manner if the Buyer has agreed to it and they do not incur any additional costs as a result.

5. If the goods returned after withdrawal are damaged due to reasons other than those attributable to the Seller, the Seller may claim from the Buyer damages, reimbursement for the costs incurred and compensation for any decrease in the value of the goods and set off that claim against the Buyer’s right to a refund of the purchase price.

6. In accordance with Section 1820(1)(g) of the Czech Civil Code, the Buyer shall bear the costs of returning the goods incurred in connection with the withdrawal from the contract.